Returns Policy

30-Day Returns

TV Bracket Warehouse accepts returns and exchanges within 30 days of delivery for eligible products. This policy applies to defective and non-defective products.

Change-of-mind items must be returned in new or lightly handled condition, complete with all supplied components and accessories. Original packaging should be used where reasonably possible. Products that are damaged through misuse, incomplete, or not securely packaged may be refused or have any loss in value deducted where permitted by law.

How to Return an Item

Returns may be made by mail or in person at our Perth store. Please contact us before returning an item so we can provide return instructions and identify the order. Valid proof of purchase is required.

Return Shipping and Fees

Customers are responsible for return shipping costs for change-of-mind returns. If an item is faulty, damaged on arrival, incorrectly supplied, or otherwise covered by the Australian Consumer Law, TV Bracket Warehouse will cover reasonable return costs or provide an appropriate return method.

We do not charge a restocking fee.

Exchanges

Eligible items may be exchanged within the 30-day return period, subject to stock availability. Any price difference and applicable delivery costs will be confirmed before the exchange is processed.

Refunds

Returned goods are inspected after receipt. Approved refunds are processed to the original payment method within five days of inspection. Your bank or payment provider may require additional time before the funds appear in your account.

Faulty Products and Consumer Guarantees

Nothing in this policy excludes or limits rights available under the Australian Consumer Law. Depending on the circumstances, faulty products may qualify for a repair, replacement or refund.

Contact Us

Contact our support team before sending a return so we can assist with troubleshooting, packaging and return instructions.