Privacy policy
This Privacy Policy explains how TV Bracket Warehouse collects, uses, and protects your personal information when you visit our website or make a purchase.
We are committed to protecting your privacy and handling your information securely and transparently.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: sales@smarthomegroup.com.au
Mail: TV Bracket Warehouse
2/40 Collingwood Street
Osborne Park WA 6017
Australia
Information We Collect
We only collect information necessary to provide our products and services to you.
Information You Provide
When you place an order or contact us, we may collect:
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through our payment providers)
Order and purchase history
Information you provide when contacting customer support
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Device and browser information
Pages viewed and actions taken on the site
Cookies and usage data
This information helps us improve website performance and your shopping experience.
How We Use Your Information
We use your information to:
Process and deliver orders
Provide invoices and order updates
Communicate with you about your purchase
Provide customer support
Prevent fraud and protect our business
Improve our website and services
Send marketing communications if you choose to receive them
We do not sell your personal information.
Sharing Your Information
We only share information with trusted service providers required to operate our store, including:
Shopify (our ecommerce platform)
Payment processors
Shipping and delivery providers
IT and website service providers
These providers only receive the information necessary to perform their services and must protect your data.
We may also disclose information if required by law.
Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
Payment information is processed securely through industry-standard encrypted systems and is not stored by us.
Cookies
Our website uses cookies to:
Enable core website functionality
Remember your preferences
Improve website performance
Analyse site traffic
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Data Retention
We retain personal information only as long as necessary to:
Fulfil orders
Provide customer support
Meet legal and accounting obligations
You may request deletion of your personal information at any time, subject to legal requirements.
Your Rights
You may request to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
To make a request, please contact us using the details above.
Australian Consumer Privacy
This policy is designed to comply with applicable Australian privacy laws. Your rights under Australian Consumer Law are not affected.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be published on our website.