Refund policy
At TV Bracket Warehouse, we are committed to providing reliable products and a straightforward, customer-friendly warranty process. If you experience an issue with your order, our team is here to help resolve it quickly and fairly.
Warranty Support
If your product is faulty, damaged, or not performing as expected, please contact us as soon as possible so we can assist with troubleshooting or arrange a suitable resolution.
All warranty and non-warranty claims must include a copy of the original purchase tax invoice. Claims cannot be processed without valid proof of purchase.
Returning Your Product
To ensure safe handling and accurate assessment:
Please return all components and accessories supplied with the product.
Where possible, return the item in its original packaging.
Ensure the product is securely packaged to minimise damage during transit, as transit damage may not be covered by manufacturer warranty terms.
Inspection & Resolution
All returned goods are inspected upon arrival. Once assessed, we will advise whether the item qualifies for:
- Repair
- Replacement
- Refund
- Return of goods
Our team will keep you informed throughout the process.
Need Assistance?
If you have any questions about a warranty claim or return, please contact our support team. We are committed to providing prompt, transparent service and a positive customer experience.